Terms of Service

1. Introduction

Welcome to iinasupport.com / iinaindia.com By accessing and using this website, you agree to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms, please do not use our website or services.

2. Services

We provide services in access control, CCTV, and attendance management systems and other hardware and service provided by us. All services offered are subject to availability and may be withdrawn or modified without notice.

3. User Responsibilities

When you engage with our services, you agree to provide accurate information during the account registration process (if applicable) and maintain the confidentiality of your login details. You are responsible for any activities conducted under your account.

4. Prohibited Conduct

You agree not to:

  • Use our services for any illegal activities.
  • Tamper with or interfere with the proper functioning of our systems, including access control, CCTV, and attendance services and other hardware and service provided by us etc
  • Engage in any form of hacking, phishing, or cyber-attack.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and software, is the property of iinasupport.com / iinaindia.com or its content suppliers and is protected by Indian copyright laws. Unauthorized use or reproduction of this content is prohibited.

6. Modifications to the Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the site and services constitutes acceptance of the updated terms.

Privacy Policy

1. Information Collection

We collect personal information such as names, contact details, and IP addresses to provide our services, improve user experience, and manage customer accounts. We also collect technical data from CCTV and attendance systems where applicable.

2. How We Use Your Information

  • Service Improvement: We use the data collected to improve our access control, CCTV, and attendance services and other hardware and service provided by us
  • Marketing: With your consent, we may send marketing materials related to our services.
  • Compliance: We may disclose personal information if required by law or to protect our legal rights.

3. Data Sharing

We do not sell or rent your personal data. However, we may share information with trusted third parties to provide technical support, enhance services, or comply with legal obligations.

4. Security

We take the protection of your personal information seriously. Security measures, including encryption, firewalls, and secure servers, are in place to safeguard your data from unauthorized access.

5. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccuracies.
  • Request deletion of your personal data, subject to legal and operational requirements.

6. Cookies

Our website uses cookies to enhance user experience and collect analytical data. You may disable cookies through your browser settings, but this may affect the functionality of the site.

Disclaimer

1. Accuracy of Information

While we strive to ensure that the information on our website is accurate and up to date, we make no guarantees about the accuracy or completeness of the content.

2. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites.

3. No Warranties

Our services are provided "as is" without any warranties, express or implied. We do not guarantee the performance or results from the use of our access control, CCTV, or attendance services and other hardware and service provided by us

Refund and Cancellation Policy

1. Service Refunds

Refunds for services provided are subject to the specific terms agreed upon in service contracts or by IInA. In general, once services (installation or maintenance) are rendered, they are non-refundable.

2. Cancellations

You may cancel a service contract with written notice within the first 10 days of engagement for full refund eligibility, provided no services have been rendered or products procured at our end or supplied. After this period, cancellations will be handled on a case-by-case basis with any applicable charges deducted.

Copyright Notice

All content provided on this website, including design, text, images, and software, is the property of iinasupport.com / iinaindia.com unless otherwise noted. Unauthorized reproduction or use of this content is strictly prohibited.

Governing Law and Dispute Resolution

These terms and any disputes arising from your use of this website and our services will be governed by and construed in accordance with the laws of India. Any disputes shall be resolved through arbitration in Mumbai, India, in accordance with Indian law.